Web application, eCommerce, digital transformation
Transforming the application process for our countries top lawyers, and legal practitioners, to become a QC, or silk as it is sometimes known.
The Queens Counsel Appointments had a large 64-page form as a word document for their applicants to complete when applying to be a QC. dpc felt the best solution would be to create a fully interactive PDF form that users could download and complete ‘offline’ and then submit back to QC via an online system.
To make the form as simple as possible dpc developed check boxes, auto-fill sections and numerous drop-down multiple-choice sections to the form. When the form is complete the user clicks a button within the form that then sends their data securely to the online system.
This system is now being replicated as an online form as well.
Bespoke online system
The ‘bespoke system’ was initially created as an interactive prototype/wireframe so precise functionality could be agreed. Then we created one single ‘application’ where user login, password management, automated email communications and payment gateway was developed alongside the automated process for collecting all the data from each PDF form.
The cost of application to be a QC is quite a ‘considerable investment’ so to ease the collection process, all applicants were directed to the integrated payment gateway, powered by WorldPay. A secure and swift payment gateway was integrated and 95% of all applicants use the online gateway.
The administration, assessment and grading of the applications are all managed in a single system, created by dpc. Applicants nominate Judges, other lawyers, and clients who all assess their capabilities, the system sends automated emails, manages their responses, and makes all data available to the grading panel.
The grading panel then judges the suitability of all applicants based on their applications and assessments. A hugely complex process with a myriad of data sets that is all managed within a single system.
This application system has been developing over the past five years, and with every digital feature the QC team find efficiencies from both a financial and time basis.
The benefits are immense:
- Time saved
- Money saved
- Happy applicants
- More control
- Less administration