The marketing team at Grayce found themselves in a position that’s certainly not uncommon in many established businesses. They wanted to show the business a clear ROI, deliver leads and enable sales but a lot of their tools were working against them.
Their branding had become dated and difficult to manage, with a lack of clear guidelines. Digitally, their website had similar problems. A culmination of a lack of flexibility with their CMS, low performing SEO and a tone of voice that didn’t resonate with their target audience. It was time for a total refresh.
The Grayce team had their hands full elsewhere, so invited DPC+UP to help deliver solutions.
Our first port of call, once a clear brief has been aligned, is research and analysis. This helps us to understand where Grayce stood in the digital landscape from Google’s perspective. We also analysed their competitors and their digital positioning to help us find the right place for Grayce.
Next we spent time developing an understanding of their audience:
– Creating personas
– identifying their lead’s online searches
– how to make sure Grayce is discoverable to the right people
We curated an SEO strategy, an internal index of business terms and most importantly, established what they wanted to be found for online.
The first step was updating the meta title for Grayce’s website. Originally, it was ‘Agile Transformation Support’ which unfortunately had no searches. We optimised it to ‘Graduate Programmes to Resource Change Management’ – which is a much clearer proposition.
Now we knew who we were talking to, and had identified the right tone of voice, it was time to refresh their branding to give the best first impression.
Our fantastic design team got to work on developing concepts for the brand refresh. We weren’t completely rebranding the business but bringing it into 2020.
A new logo, colour palette and guidelines modernised Grayce. With clarity on their new branding, the team were inspired to see how the business could present itself. Better yet, they felt it was now possible to compete with big players in the industry.